This policy covers orders placed directly on oceerblue.com. It does not apply to purchases made through third-party marketplaces.
Order Processing
Orders are processed within 1 to 10 business days after payment is confirmed. You will receive a tracking email once your order ships. Processing time is separate from delivery time. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates, Carriers, and Delivery Time by Destination
We ship to the countries listed below. Rates and carriers are assigned by destination.
North America
| Country | Shipping Cost | Carrier | Estimated Delivery |
|---|---|---|---|
| United States | $10 | FedEx | 5–10 business days |
| Canada | $10 | FedEx | 5–10 business days |
Europe
| Country | Shipping Cost | Carrier | Estimated Delivery |
|---|---|---|---|
| Spain | $8 | DHL | 3–10 business days |
| Belgium | $10 | DHL | 3–10 business days |
| Cyprus | $10 | DHL | 3–10 business days |
| Czech Republic | $10 | DHL | 3–10 business days |
| Denmark | $10 | DHL | 3–10 business days |
| Estonia | $10 | DHL | 3–10 business days |
| Finland | $10 | DHL | 3–10 business days |
| Greece | $10 | DHL | 3–10 business days |
| Hungary | $10 | DHL | 3–10 business days |
| Ireland | $10 | DHL | 3–10 business days |
| Lithuania | $10 | DHL | 3–10 business days |
| Luxembourg | $10 | DHL | 3–10 business days |
| Latvia | $10 | DHL | 3–10 business days |
| Malta | $10 | DHL | 3–10 business days |
| Norway | $10 | DHL | 3–10 business days |
| Poland | $10 | DHL | 3–10 business days |
| Portugal | $10 | DHL | 3–10 business days |
| Romania | $10 | DHL | 3–10 business days |
| Sweden | $10 | DHL | 3–10 business days |
| Slovenia | $10 | DHL | 3–10 business days |
| Slovakia | $10 | DHL | 3–10 business days |
| Germany | $12 | DHL | 3–10 business days |
| France | $13 | La Poste | 3–7 business days |
| Netherlands | $13 | DHL | 3–10 business days |
| Austria | $13 | DHL | 3–10 business days |
| Italy | $15 | Poste Italiane | 5–10 business days |
| Switzerland | $24 | DHL | 3–10 business days |
Delivery times are estimates and begin after your order has been processed and handed to the carrier. Actual time depends on your exact location, customs clearance, and local carrier schedules. Remote areas may take longer.
Where We Ship
We ship to the countries listed in the tables above. We do not ship to countries or regions listed in Section 20 of our Terms and Conditions.
Shipping may also be unavailable due to carrier limitations, customs restrictions, or service interruptions. If we cannot ship to your address, we will contact you to arrange an alternative or issue a refund.
You are responsible for providing a complete and accurate delivery address, including the recipient’s full name, street address, city, state or province, postal code, country, and any other required details.
Tracking
Tracking numbers are sent to your checkout email once the package is handed to the carrier. Tracking may take 24 to 72 hours to appear.
International shipments may have fewer updates while the package is between countries or awaiting customs clearance. If your tracking has not updated for an extended period or the estimated delivery window has passed, contact us at [email protected] with your order number.
Address Changes
Review your address carefully before completing your order. If you notice an error, contact [email protected] immediately. We will try to update it before shipment, but we cannot guarantee changes once processing has started.
If an incorrect or incomplete address causes a delay, return, or misdelivery, you may be responsible for additional shipping costs.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges. These are determined by your local authorities and are not included in the product price or shipping fee unless stated at checkout. You are responsible for paying these charges.
Customs procedures may delay delivery. If you refuse a package because of customs charges, we will process a refund only after the package is returned to us. Shipping and return costs may be deducted.
Delayed or Lost Packages
Packages may be delayed due to carrier issues, customs, weather, or holidays. A delayed package is not automatically lost.
If your package has not arrived after the estimated delivery period, check your tracking, mailbox, reception area, and with neighbors. If it is still missing, contact [email protected] with your order number. We may ask you to wait a short additional period while the carrier investigates. Depending on the result, we may offer a replacement, refund, or another solution.
Marked as Delivered
If tracking shows delivered but you cannot find the package, wait up to 48 hours. Some carriers mark delivery shortly before the package actually arrives.
Check all possible delivery locations around your property, entrance, reception, parcel locker, and mailbox. Contact your local carrier office using the tracking number.
If the package is still missing after these checks, contact [email protected]. We will review the information and may assist with a carrier inquiry. We are not responsible for theft or loss after confirmed delivery, but we will do our best to help.
Damaged or Incorrect Items
Inspect your order upon arrival. If an item is damaged or incorrect, contact [email protected] promptly. Include your order number, a description of the issue, and photos of the product, packaging, shipping label, and any visible damage.
Do not discard the packaging until the issue is resolved. Depending on the situation, we may provide a replacement, refund, or return instructions. Minor packaging wear that does not affect the product is not considered damage.
Failed Deliveries and Returns
A package may be returned if the address is incorrect, the recipient is unavailable, the package is not collected, customs charges are unpaid, or delivery is refused.
If a package is returned, we will review the reason and contact you. If the order can be reshipped, you may need to pay a new shipping fee. If a refund is approved, original shipping, return shipping, customs, or carrier fees may be deducted. Products must be returned in acceptable condition.
Split Shipments
Orders with multiple items may ship in more than one package from different facilities. Each package may have a separate tracking number and arrive on a different date.
Check all tracking details before contacting us. Additional packages may still be in transit.
Cancellations
To cancel an order, contact [email protected] as soon as possible. We will try to stop it before shipment, but cancellation is not guaranteed once processing has begun.
If the order has already shipped, you cannot cancel it in transit. You will need to receive the package and then follow our return process. If an order is canceled before shipment, the refund will be returned to your original payment method. Timing depends on your payment provider.
Contact
For shipping questions, contact us at [email protected][
E-mail: [email protected]
Company：CHUNFANG LIMITED
Address:14 Avenue du Général de Gaulle, 94160, Saint-Mandé, France