Thank you for shopping with NOVATECH INTERNATIONAL TRADE LTD. This Return Policy explains the conditions, process, and time limits for returning products purchased directly through oceerblue.com. Please read this policy before submitting a return request. By placing an order on our website, you acknowledge and agree to the terms below.
1. Return Period
We accept returns within 30 days from the date you receive your order. A return request submitted after the 30-day period may not be accepted.
The delivery date shown by the shipping carrier will normally be used to determine when the return period begins. If the tracking information is unclear, we may ask you to provide additional delivery information.
2. Return Conditions
To qualify for a return, the product must be unused, kept in its original packaging, and remain in a condition suitable for resale. All original parts, accessories, labels, manuals, protective materials, and included gifts must be returned with the product.
Products that show signs of use, wear, washing, alteration, damage caused after delivery, missing parts, odors, stains, or improper handling may be refused or may receive only a partial refund.
Please take reasonable care when opening and inspecting your order. You may inspect the product to confirm that it is correct, but it should not be used beyond what is reasonably necessary for inspection.
3. Items That Cannot Be Returned
For hygiene, safety, customization, or product-condition reasons, certain products may not be eligible for return. These may include personalized or custom-made products, products marked as final sale, gift cards, digital products, perishable products, and sealed hygiene-related products that have been opened.
Any non-returnable condition that applies to a specific product will normally be shown on the product page or during checkout. This restriction does not affect your rights if the product is defective, damaged on arrival, or different from what you ordered.
4. How to Request a Return
To request a return, contact us at [email protected] within the 30-day return period. Please include your order number, full name, the product you wish to return, and the reason for the return.
We may ask you to provide clear photographs of the product, packaging, shipping label, or any damage. Do not send a package back until you have received return instructions from our customer service team.
Returns sent without prior approval may be delayed, refused, or returned to the sender. The approved return address will be confirmed in our return instructions. The standard company address is L220, BEACONSIDE BUSINESS VILLAGE,STAFFORD ENTERPRISE PARK,WESTON , but you should not assume that this is the correct return warehouse unless we confirm it in writing.
5. Return Shipping Costs
If you return a product because you changed your mind, ordered the wrong item, selected the wrong size, or no longer want the product, you are normally responsible for the return shipping cost.
If the product is defective, damaged during delivery, or incorrect due to our error, we will review the case and may provide a prepaid return label, reimburse reasonable return shipping costs, or offer another solution.
We recommend using a trackable shipping service and keeping the shipping receipt. NOVATECH INTERNATIONAL TRADE LTD is not responsible for a returned package that is lost, damaged, or delivered to an incorrect address before it reaches the approved return location.
6. Refund Processing
After we receive and inspect your returned product, we will process the refund within 5-7 business days. The refund will be returned to your original payment account.
You will normally receive an email after the return has been reviewed. Your bank or payment provider may require additional time to place the funds back into your account. This additional processing time is controlled by the payment provider and is outside our control.
The refund will generally cover the price paid for the approved returned product. Original shipping charges are normally non-refundable unless the return is caused by a defective, damaged, or incorrect product sent by us.
7. Partial Refunds and Rejected Returns
A full refund may not be available if the returned product does not meet the return conditions. We may issue a partial refund if the product has reduced value because of use, missing packaging, missing accessories, damage, or handling beyond normal inspection.
If a returned product is not eligible for a refund, we will notify you. In some cases, you may be asked to pay a shipping fee if you want the product sent back to you.
8. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery. If the product arrives damaged, defective, incomplete, or different from what you ordered, contact [email protected] as soon as possible.
Include your order number and clear photographs or videos that show the issue, the packaging, and the shipping label. Do not dispose of the product or packaging before we complete our review.
After reviewing the information, we may offer a replacement, refund, repair, missing part, return label, or another suitable solution. The available solution will depend on the product, stock availability, and the nature of the problem.
9. Exchanges
Direct exchanges may not always be available. The simplest way to receive a different product, size, color, or model is usually to return the original product for a refund and place a new order.
If an exchange is available, it will depend on stock availability. Any price difference and additional shipping cost may need to be paid before the replacement is sent.
10. Order Cancellations
To cancel an order, contact [email protected] as soon as possible. We will try to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed once order preparation has started.
If the order has already been shipped, it can no longer be canceled. You may request a return after receiving it, provided that the product meets the conditions of this policy.
11. Returned or Refused Deliveries
If an order is returned because the address was incorrect or incomplete, the package was not collected, delivery was refused, or customs charges were not paid, the order will be reviewed after it reaches us.
Any original shipping cost, return shipping cost, customs charge, or carrier fee may be deducted from the refund where applicable. If you request reshipment, you may be required to pay a new shipping fee.
12. Promotional Orders and Gifts
If a returned product was purchased as part of a promotion, bundle, or discount offer, the refund may be recalculated based on the products you keep. If a free gift was included because the order met a minimum purchase amount, the gift may also need to be returned.
If the gift is not returned, its reasonable value may be deducted from the refund. Promotional codes and discounts are not refunded as cash.
13. Contact Information
For return questions, damaged-product reports, or refund updates, contact [email protected]. Our customer service hours are 8:00-18:00.
Please include your order number and a clear explanation of your request. NOVATECH INTERNATIONAL TRADE LTD is operated by NOVATECH INTERNATIONAL TRADE LTD. Our website is oceerblue.com, and our company address is L220, BEACONSIDE BUSINESS VILLAGE,STAFFORD ENTERPRISE PARK,WESTON .
E-mail：[email protected]
Company Name: NOVATECH INTERNATIONAL TRADE LTD
Address: L220, BEACONSIDE BUSINESS VILLAGE,STAFFORD ENTERPRISE PARK,WESTON